90-day Progress Guarantee

Why we offer this

We are very confident that the program, guidance, and advice we provide will help you make meaningful progress. The 90-day Progress Guarantee reflects that confidence — we want you to commit to the program knowing we stand behind the results when you use the app as intended.

When are you eligible for a refund?

To qualify for a refund under this guarantee, you must meet all of the following conditions:

1. Use the app for at least 90 days. You must use LiftBetter continuously for a period of at least 90 days before submitting a refund request.
2. Complete an average of at least 3 workouts per week. Over the 90-day period, you must finish an average of at least three workouts per week. This is measured as an average across the full period — not as a strict requirement for every individual calendar week.
3. Track your workouts in the app. Your workouts must be logged in LiftBetter. Tracking is required so we can verify your usage and commitment.
4. Contact us within 14 days after the 90-day period ends. Once you have completed the 90-day period, reach out to us within 14 days. Details on how to contact us are at the bottom of this page.

How to claim your refund

If you believe LiftBetter has not helped you make meaningful progress, email us at lmmasclee@icloud.com and include:

• A summary of your experience with the app.
• The workout program you got recommended and how you felt about it.
• What you feel could be the reason for the lack of progress.
• You can expect a response within 24 hours.

This guarantee is subject to verification of app usage, including the 90-day period, workout tracking, and average workout frequency. Refund requests that do not meet the eligibility criteria, or that involve misuse or inaccurate claims, may be declined. We review every request fairly and professionally.